We've never heard anything from you about this issue until this review. If you would contact us with some photos of what you are dealing with, that would be great. There is no need to remove the plastic as you stated. We've sold hundreds of these with zero issues.
Also, I just noticed. You are not a verified customer and after searching, we have no orders with Kim L. on them. Do you even have the correct sub box? Because we have no order history with your name? Again, things that would been taken care of if you had reached out to us first.
